| 1 |
What is the key to success when communicating with the public. |
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| 2 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 3 |
What have you found to be the best way to clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers? |
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| 4 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 5 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 6 |
Describe an experience when you had to activate emergency action plans and administer first aid. |
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| 7 |
Walk me through how you would assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments |
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| 8 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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| 9 |
What is the most challenging part of monitoring patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained? |
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| 10 |
How do you deal with guest problems or complaints to supervisors? Share an example. |
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| 11 |
Name a time when you answered customer inquiries or explain cost, availability, policies, and procedures of facilities. |
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| 12 |
Provide an example when your ethics were tested. |
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| 13 |
Share an experience in which your attention to detail and thoroughness had an impact on your last company. |
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| 14 |
Describe methods you have found effective to attend to needs of athletic teams in clubhouses. |
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| 15 |
What have you found to be the best way to maintain inventories of clothing or uniforms, accessories, equipment, or linens? |
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