| 16 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 17 |
In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility? |
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| 18 |
Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? |
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| 19 |
Provide an example when your ethics were tested. |
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| 20 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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| 21 |
Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior. |
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| 22 |
Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact? |
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| 23 |
Provide a time when you worked in a rapidly evolving workplace. How did you deal with the change? (Make sure the candidate is flexible.) |
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| 24 |
Provide an experience in which you determined if a loss was covered by an insurance policy. |
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| 25 |
Share an experience in which you ensured that appropriate changes were made to resolve a customer's problem. |
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| 26 |
Provide an experience in which you effectively resolved customers' service and/or billing complaints. |
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| 27 |
Tell me about a time when you developed your own way of doing things or were self-motivated to finish an important task. |
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| 28 |
Share an experience in which personal connections to coworkers or others helped you to be successful in your work. (Make sure candidate works well with others.) |
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| 29 |
Share an experience in which you obtained and examined all relevant information to assess the validity of a complaint and to determine possible causes (e.g. extreme weather condtions that could increase utility bills). |
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| 30 |
Provide an effective method you have used to solicit sales of new or additional services or products. Share an experience. |
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