Eligibility Specialist Interview Questions

1 Tell me how you organize, plan, and prioritize your work.
2 Share an effective method you have used to answer applicants' questions about benefits and claim procedures.
3 What is the key to success when communicating with the public.
4 Describe a time when you successfully provided personal assistance to a coworker or patron.
5 Share an experience you had in dealing with a difficult person and how you handled the situation.
6 Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
7 Share an experience when you applied new technology or information in your job. How did it help your company?
8 In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility?
9 Share an effective approach to working with a large amount of information/data. How has your approach affected your company?
10 Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
11 Please share an experience in which you presented to a group. What was the situation and how did it go?
12 Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome?
13 Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact?
14 Provide a time when you dealt calmly and effectively with a high-stress situation.
15 Name a time when your patience was tested. How did you keep your emotions in check?
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