| 1 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 2 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 3 |
Tell me how you organize, plan, and prioritize your work. |
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| 4 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 5 |
Please share an experience in which you presented to a group. What was the situation and how did it go? |
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| 6 |
Provide an experience in which you effectively arranged for debt repayment and established repayment schedules. |
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| 7 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 8 |
Share an experience when you applied new technology or information in your job. How did it help your company? |
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| 9 |
Share an experience in which you effectively located customers of delinquent accounts and solicited payments. |
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| 10 |
Provide an effective method you have used to advise customers of necessary actions and/or strategies for debt repayment. |
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| 11 |
Share an effective approach to working with a large amount of information/data. How has your approach affected your company? |
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| 12 |
Describe an effective method you have used to confer with customers and to determine reasons for overdue payments and/or to review terms of sales, service, and credit contracts. |
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| 13 |
Share an experience in which you successfully persuaded a customer to pay off debt or bills. |
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| 14 |
Provide an experience in which you answered a difficult customer question regarding a problem with an account. |
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| 15 |
Share your experience using automated systems to locate and monitor overdue accounts. |
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