Customer Service Representative Interview Questions

There are 22 different sets of questions for this title
31 Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.)
32 Share an experience in which you successfully coordinated with others. How about a coordination effort that was not as successful?
33 How would you rate your writing skills? (Ask for an example that demonstrates great writing skills.)
34 Provide an example of when you were persistent in the face of obstacles.
35 Share an example of when you established and accomplished a goal that was personally challenging. What helped you succeed?
36 Share an experience in which you made a recommendation which improved your company's product, packaging, shipping, service, or billing methods and prevented further problems.
37 Describe an experience in which your ability to work well with others and reconcile differences helped your company or employer. (Make sure the candidate knows how to negotiate.)
38 Provide an example when you were able to prevent a problem because you foresaw the reaction of another person.
39 Describe an experience in which you identified the educational needs of your students and successfully developed a way to teach/train them.
40 Name a time when your creativity or alternative thinking solved a problem in your workplace.
41 Tell me about the last time you monitored or reviewed information and detected a problem. How did you respond?
42 Provide an experience in which you ordered a test which effectively helped you to determine the cause of a product malfunction.
43 Share an experience in which you reviewed claims adjustments with dealers. Tell me about a claim which you approved. How about one you rejected?
44 Provide an example of when you set expectations and monitored the performance of subordinates. What guidance and direction did you find most effective?
45 Would you consider analyzing data or information a strength? How so?