| 1 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 2 |
What factors do you consider when planning tour itineraries? Share an experience. |
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| 3 |
What is the key to success when communicating with the public. |
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| 4 |
Tell me how you organize, plan, and prioritize your work. |
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| 5 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 6 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 7 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 8 |
Provide an experience in which you resolved a difficult problem with an itinerary, service, or accommodation. |
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| 9 |
Describe your experience selling travel packages. |
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| 10 |
Share an experience in which you effectively arranged for tour details, e.g. accommodations or medical personnel. |
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| 11 |
Share an experience in which your attention to detail and thoroughness had an impact on your last company. |
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| 12 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 13 |
Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic. |
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| 14 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 15 |
Provide a time when you worked in a rapidly evolving workplace. How did you deal with the change? (Make sure the candidate is flexible.) |
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