Call Taker Interview Questions

16 What is the state of your records? What is something you would like to improve upon in your recordkeeping?
17 Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic.
18 Share an experience in which personal connections to coworkers or others helped you to be successful in your work. (Make sure candidate works well with others.)
19 Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment?
20 Provide a time when you dealt calmly and effectively with a high-stress situation.
21 Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
22 Tell me about a time when you developed your own way of doing things or were self-motivated to finish an important task.
23 Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.)
24 What is the state of your records of staff members (e.g. whereabouts or availability)? What is something you would like to improve?
25 Share an experience in which you analyzed data and effectively determined an answer to a question from a customer or member of the public.
26 Share an experience in which you successfully processed and prepared documents (e.g. memos or travel vouchers).
27 Share an example of when you established and accomplished a goal that was personally challenging. What helped you succeed?
28 Provide a time when you worked in a rapidly evolving workplace. How did you deal with the change? (Make sure the candidate is flexible.)
29 Provide an example of when you were persistent in the face of obstacles.
30 Provide an experience in which you calculated and quoted rates for products or services.

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