Patient Advocate Interview Questions

31 Provide an effective method you have used to maintain a knowledge of community services and resources. Share an experience.
32 Share an experience in which your willingness to lead or offer an opinion helped your company.
33 Share an experience in which you helped resolve a difficult customer complaint.
34 Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior.
35 Provide an effective method you have used to explain policies, procedures, and services to patients. How has your medical and administrative knowledge helped you in this?
36 Would you consider analyzing data or information a strength? How so?
37 Name a time when your creativity or alternative thinking solved a problem in your workplace.
38 Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person's knowledge or skills?
39 In your experience, what is the key to developing a good team? (Look for how they build mutual trust, respect, and cooperation.)
40 How would you rate your writing skills? (Ask for an example that demonstrates great writing skills.)
41 Describe an experience in which you effectively provided consultation or training to volunteers or staff.
42 Share an example of when you established and accomplished a goal that was personally challenging. What helped you succeed?
43 Share an experience in which your understanding of a current or upcoming problem helped your company to respond to the problem.
44 How do you stay current on literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field?
45 Share an experience in which you successfully coordinated with others. How about a coordination effort that was not as successful?