Patient Advocate Interview Questions

1 Provide an example when you were able to prevent a problem because you foresaw the reaction of another person.
2 Share an effective method you have used to coordinate communication between patients, family members, medical staff, administrative staff, and/or regulatory agencies.
3 What is the key to success when communicating with the public.
4 Describe a time when you successfully provided personal assistance to a coworker or patron.
5 Share an experience you had in dealing with a difficult person and how you handled the situation.
6 Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
7 Tell me how you organize, plan, and prioritize your work.
8 Share an experience when you applied new technology or information in your job. How did it help your company?
9 Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem.
10 In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility?
11 Share an effective approach to working with a large amount of information/data. How has your approach affected your company?
12 Tell me about the last time you monitored or reviewed information and detected a problem. How did you respond?
13 Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
14 Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic.
15 Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact?
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