Technical Support Specialist Interview Questions

There are 4 different sets of questions for this title
16 Tell me about the last time you monitored or reviewed information and detected a problem. How did you respond?
17 Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.)
18 Provide an effective method you have used to ensure correct operations and/or detect errors.
19 In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility?
20 Share an experience in which your attention to detail and thoroughness had an impact on your last company.
21 How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.)
22 Share an experience in which you successfully set up a complicated piece of equipment for employee use. What methods did you use to ensure that everything was installed properly?
23 Describe a minor repair you made to hardware, software, or peripheral equipment.
24 Provide an example when your ethics were tested.
25 What is the state of your records? What is one thing you are trying to improve in your record-keeping?
26 Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.)
27 Provide an example of when you were persistent in the face of obstacles.
28 What methods do you use to investigate computer problems? Share an experience.
29 Provide a time when you dealt calmly and effectively with a high-stress situation.
30 Tell me about a recent experience you've had working with your hands.