Helpdesk Analyst Interview Questions

61 Describe a time when you successfully provided personal assistance to a coworker or patron.
62 Tell me about a time when you successfully determined the cause of an operating error at your company and solved the problem.
63 Share an experience in which you used new training skills, ideas, or a method to adapt to a new situation or improve an ongoing one. (Look for the candidate's ability to learn.)
64 Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person's knowledge or skills?
65 Share an experience in which you conducted a test of a product, service, or process and successfully improved the quality or performance.
66 How do you stay fit in order to perform physical activities that are required in the workplace?
67 Tell me about the last time you oversaw the work of someone else. How did you effectively motivate, develop, and direct the worker(s)?
68 Describe an experience in which your ability to work well with others and reconcile differences helped your company or employer. (Make sure the candidate knows how to negotiate.)
69 Describe a time when you successfully serviced, repaired, or tested a machine or device that operates mainly by mechanical principles.
70 Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior.
71 What is the most challenging part of budgeting for you?
72 Describe an experience in which you successfully controlled the operation of a difficult system. What made you successful?
73 Tell me about a time when your ability to analyze needs and product requirements helped you create an effective design or make an informed decision to benefit your company.