| 1 |
Describe methods you use to transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. |
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| 2 |
Do find it important to be able to supply guests or travelers with directions, travel information, and other information such as available services and points of interest? Why is that helpful? |
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| 3 |
Walk me through how you assist physically challenged travelers and other guests with special needs. |
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| 4 |
What is the most challenging part of greeting incoming guests and escort them to their rooms? |
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| 5 |
Share with me why you should maintain clean lobbies or entrance areas for travelers or guests. |
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| 6 |
Describe a practical method to receive and mark baggage by completing and attaching claim checks. |
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| 7 |
Describe an experience when you transported guests about premises and local areas, or arrange for transportation. |
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| 8 |
Tell me about a recent experience you've had working with your hands. |
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| 9 |
How do you stay fit in order to perform physical activities that are required in the workplace? |
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| 10 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 11 |
What is the key to success when communicating with the public. |
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| 12 |
Tell me how you compute and complete charge slips for services rendered and maintain records. |
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| 13 |
Why do you think it is important to act as part of the security team at transportation terminals, hotels, or similar establishments? Share an example. |
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| 14 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 15 |
Provide an example when your ethics were tested. |
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