| 76 | 
									Provide an example of when you set expectations and monitored the performance of subordinates. What guidance and direction did you find most effective? | 
									
										
									 | 
								
																
									| 77 | 
									Share an experience in which you conducted a test of a product, service, or process and successfully improved the quality or performance.  | 
									
										
									 | 
								
																
									| 78 | 
									Describe an experience in which you successfully controlled the operation of a difficult system. What made you successful? | 
									
										
									 | 
								
																	
										| 
											
										 | 
									
															
									| 79 | 
									Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior.  | 
									
										
									 | 
								
																
									| 80 | 
									Tell me about the last time you oversaw the work of someone else. How did you effectively motivate, develop, and direct the worker(s)? | 
									
										
									 |