| 16 |
What is the most challenging part of providing repair cost estimates, and recommending whether appliance repair or replacement is a better choice? |
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| 17 |
Describe an experience when you talked to customers or referred to work orders in order to establish the nature of appliance malfunctions. |
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| 18 |
Tell me about the last time you performed routine maintenance on equipment. How did you determine when and what type of work was needed? |
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| 19 |
What have you found to be the best way to observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid? |
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| 20 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 21 |
Walk me through how you observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary. |
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| 22 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 23 |
Share an experience in which your attention to detail and thoroughness had an impact on your last company. |
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| 24 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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| 25 |
What are some long-range objectives that you developed in your last job? What did you do to achieve them? |
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| 26 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 27 |
Share an example when you instructed customers regarding operation and care of appliances, and provided information such as emergency service numbers. |
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| 28 |
Provide an example of when you were persistent in the face of obstacles. |
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| 29 |
Share an example of when you established and accomplished a goal that was personally challenging. What helped you succeed? |
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| 30 |
Name a time when you assembled new or reconditioned appliances. |
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