| 1 |
Provide an effective method you have used to consult with families and friends of deceased persons. |
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| 2 |
Describe ways you schedule funerals, burials, or cremations. |
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| 3 |
What factors do you consider when setting prices and credit terms for funeral products and services? |
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| 4 |
Tell me about effective ways to sell funeral services, products, or merchandise to clients. |
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| 5 |
Provide an experience in which you successfully resolved a difficult customer, payment, or legal problem. |
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| 6 |
Share an experience in which reviewing performance data helped you to identify an opportunity for cost reductions or service improvements. |
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| 7 |
Tell me about an effective change to service offerings which you planned and/or implemented to meet community needs or to increase funeral home revenue. |
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| 8 |
Share an experience in which you effectively directed and supervised a staff. What methods made you successful? |
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| 9 |
What factors do you consider when evaluating the performance of service providers? Share an experience. |
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| 10 |
Provide an effective method you have used to ensure that funeral service operations comply with policies, regulations, and laws. |
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| 11 |
Describe an experience in which you interviewed and hired new employees. What methods made you successful? |
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| 12 |
Share an effective method you have used to explain goals, policies, and procedures to staff members. Provide an experience. |
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| 13 |
Share an experience in which you effectively scheduled work hours for funeral home employees. |
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| 14 |
Provide an experience in which you effectively identified skill development needs for funeral home staff. |
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| 15 |
Share an experience in which you planned and/or implemented an effective marketing strategy or activity. |
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