Telephone Quotation Clerk Interview Questions

There are 2 different sets of questions for this title
1 Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome?
2 Describe how your communication skills have helped you to be effective in your correspondence with customers and in conferring with coworkers.
3 Share an experience you had in dealing with a difficult person and how you handled the situation.
4 Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
5 Tell me how you organize, plan, and prioritize your work.
6 Share an experience when you applied new technology or information in your job. How did it help your company?
7 Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem.
8 In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility?
9 Share an effective approach to working with a large amount of information/data. How has your approach affected your company?
10 Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
11 Please share an experience in which you presented to a group. What was the situation and how did it go?
12 Provide an example when your ethics were tested.
13 Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.)
14 Share an experience in which your attention to detail and thoroughness had an impact on your last company.
15 Provide a time when you dealt calmly and effectively with a high-stress situation.