Technical Support Manager Interview Questions

There are 2 different sets of questions for this title
1 Tell me how you organize, plan, and prioritize your work.
2 Give me an example of when you thought outside of the box. How did it help your employer?
3 Share an experience in which a modification you made to a database benefited your company. How did you identify the need for modification?
4 Name a time when your advice to management led to an improvement in your company or otherwise helped your employer.
5 Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
6 Share an experience when you applied new technology or information in your job. How did it help your company?
7 Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem.
8 Would you consider analyzing data or information a strength? How so?
9 Share an effective approach to working with a large amount of information/data. How has your approach affected your company?
10 Tell me about the last time you monitored or reviewed information and detected a problem. How did you respond?
11 Provide a time when you were able to identify a complex problem, evaluate the options, and implement a solution. How did the solution benefit your employer?
12 What have you found to be the best way to monitor the performance of your work and/or the work of others? Share a time when you had to take corrective action.
13 Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact?
14 Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
15 Provide an example when your ethics were tested.