| 16 | 
									Share an experience in which your ability to consider the costs or benefits of a potential action helped you choose the most appropriate action. | 
									
										
									 | 
								
																
									| 17 | 
									Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? | 
									
										
									 | 
								
																
									| 18 | 
									Tell me about the last time you monitored or reviewed information and detected a problem. How did you respond?  | 
									
										
									 | 
								
																	
										| 
											
										 | 
									
															
									| 19 | 
									Provide an example of when you were persistent in the face of obstacles. | 
									
										
									 | 
								
																
									| 20 | 
									Share an experience in which your attention to detail and thoroughness had an impact on your last company.  | 
									
										
									 | 
								
																
									| 21 | 
									Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.) | 
									
										
									 | 
								
																
									| 22 | 
									How would you rate your writing skills?  (Ask for an example that demonstrates great writing skills.) | 
									
										
									 | 
								
																
									| 23 | 
									How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) | 
									
										
									 | 
								
																
									| 24 | 
									Share an experience in which you effectively provided technical support to a tem member. | 
									
										
									 | 
								
																
									| 25 | 
									Provide an example when your ethics were tested. | 
									
										
									 | 
								
																	
										| 
											
										 | 
									
															
									| 26 | 
									Tell me about a time when you developed your own way of doing things or were self-motivated to finish an important task. | 
									
										
									 | 
								
																
									| 27 | 
									Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? | 
									
										
									 | 
								
																
									| 28 | 
									Provide an experience in which you modified equipment to improve system operation in conformance with specifications. | 
									
										
									 | 
								
																
									| 29 | 
									Share an effective method you have used to ensure that hardware and support peripherals meet specifications and requirements. | 
									
										
									 | 
								
																
									| 30 | 
									Name a time when your creativity or alternative thinking solved a problem in your workplace. | 
									
										
									 |