| 16 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 17 |
Provide an experience in which you effectively composed and mailed customer statements. |
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| 18 |
Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem. |
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| 19 |
Share an experience in which you successfully performed clerical tasks. |
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| 20 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 21 |
Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? |
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| 22 |
Share your experience processing personal information required for the provision of services. |
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| 23 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 24 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 25 |
Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.) |
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| 26 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 27 |
Provide a time when you worked in a rapidly evolving workplace. How did you deal with the change? (Make sure the candidate is flexible.) |
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| 28 |
Provide an experience in which you effectively prepared staff work schedules. |
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| 29 |
Share an example of when you established and accomplished a goal that was personally challenging. What helped you succeed? |
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| 30 |
Provide an example of when you were persistent in the face of obstacles. |
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