| 1 |
What is the key to success when communicating with the public. |
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| 2 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 3 |
Describe your experience computing charges for merchandise/services and receiving payments. |
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| 4 |
Provide an experience in which you provided a customer with accurate information about various rental items. |
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| 5 |
Provide an effective method you have used to explain rental fees, policies, and procedures. |
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| 6 |
Share an experience in which you adjusted a rental item to better meet a customer's needs. |
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| 7 |
What is the state of your records of transactions, items rented, etc.? |
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| 8 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 9 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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| 10 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 11 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 12 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 13 |
Share an experience in which you successfully advised a customer on the use of a product or service. |
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| 14 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 15 |
Share an experience in which personal connections to coworkers or others helped you to be successful in your work. (Make sure candidate works well with others.) |
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