| 1 |
Describe a time when you successfully provided personal assistance to a coworker or patron. |
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| 2 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 3 |
Why is it important to secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps? |
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| 4 |
Describe an experience when you responded to passengers' questions, requests, or complaints. |
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| 5 |
What is the challenging part of counting and verifying tickets and seat reservations and record numbers of passengers boarding and disembarking? |
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| 6 |
Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem. |
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| 7 |
Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic. |
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| 8 |
What is the key to success when communicating with the public. |
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| 9 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 10 |
Name a time when you provided boarding assistance to elderly, sick, or injured people. |
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| 11 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 12 |
Describe ways you have found effective to perform equipment safety checks prior to departure. |
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| 13 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 14 |
Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? |
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| 15 |
Do you feel passengers ever pay attention when you explain and demonstrate safety procedures and safety equipment use? |
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